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Privacy Policy

At Pointy Ear Training, we value your trust and are dedicated to respecting and protecting your personal information. This policy outlines what we collect, how we use it, and the steps we take to keep it secure.

1. Information We Collect

We collect both personal and non-personal information in a few different ways:

Personal Information: Provided directly by you when you contact us, place an order, or interact with our services. This may include your name, contact details, address, payment information, and anything else required to fulfill your request or communicate with you.
Automatically Collected Data: When you use our website, we collect technical details like your IP address, browser type, device used, and general browsing behavior via cookies or similar tools.

2. How We Use Your Information

Your information is used to:

Process transactions and handle shipments.
Provide customer service and respond to inquiries.
Keep you informed about your order or service status.
Personalize and improve your experience with our website and services.
Send updates, offers, or promotional messages (only with your permission).
Fulfill any legal obligations or enforce terms of service.

3. SMS Program & Mobile Communication

Pointy Ear Training offers SMS messaging to share updates, promotions, and support. By subscribing, you consent to receive texts at the phone number you provide. Message frequency may vary.

To Opt Out: Reply “STOP” to any message. You’ll no longer receive marketing texts unless you opt back in manually.
Need Help?: Reply “HELP” to any SMS or contact us at pointyeartraining@gmail.com or call (239)537-9590.
Message Delivery: We are not responsible for delays or delivery issues caused by mobile carriers.
Privacy: Your phone number and personal data will never be sold or rented to third parties. Your info is used strictly to support the services you opted into.

4. SMS Compliance

Pointy Ear Training abides by SMS industry standards, including CTIA guidelines and A2P compliance. We take privacy, opt-out processes, and proper data use seriously to protect you and our business from misuse or penalties.

5. Cookies & Web Tracking

Our site uses cookies and related technologies to better understand how visitors interact with it and to enhance user experience. You can control cookies through your browser settings, though disabling them might affect some functionality.

6. Keeping Your Data Secure

We use appropriate security practices, including SSL encryption, to safeguard your information. Our systems are regularly monitored and updated to help prevent unauthorized access or misuse of your data.

7. Sharing Information with Third Parties

Certain third-party service providers may access limited data as part of processing payments, shipping, or delivering marketing communications. These partners are contractually obligated to handle your information responsibly and only for agreed-upon purposes.

8. Your Privacy Rights

You have the right to request access to, modify, or delete your personal information. If you'd like to exercise these rights, please email us at:

pointyeartraining@gmail.com
We’ll respond to your request in a timely manner.

9. Policy Updates

We may occasionally revise this privacy policy. If we do, we’ll post the updated version here and revise the effective date. We recommend checking back from time to time to stay informed.

10. Contact Us

If you have any questions about this policy or how your data is handled, feel free to reach out:

Email: pointyeartraining@gmail.com
Phone: (239)537-9590

Let’s Work Together

Get in touch so we can start working together.